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送貨方式 Shipping & Delivery

Shipping Methods (for deliveries to Hong Kong)

For orders in Hong Kong, we use Hong Kong Post as our delivery company. Below is the summary of shipping rates per order:

Shipping Method

Shipping Fee
Net Order Amount (HKD)


Delivery Time



less than HKD500

HKD500 or above
(only applies to regular priced merchandise)
Business days

Local courier service

20 HKD

FREE

2 ~ 3

HK Post EC-SHIP Service
Weight not over    Mail Delivery Service 
(Unit charge per item) 
  
250g HKD 15  
500g HKD 20  
1 KG HKD 28  
2 KG  HKD 40  
FREE 2 ~ 3

Please note:
Non-coverage Area: Outlying islands (except Lantau Island, Ma Wan, Cheung Chau and Lamma Island)



Shipping Methods (Macau , Taiwan)

For orders to be delivered to Macau , Taiwan, the forwarder that we recommended will provide SF Express.

Shipping Method

Shipping Fee

Delivery Time*

       
SF Express

http://www.sf-express.com/hk/tc/dynamic_functions/price/

2 ~ 7

 


Dispatch notification

 The majority of our orders will be shipped within 1 - 2 business days after the payment is verified. You can expect to receive this email within 2 - 4 business days after you have placed an order. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order.

If you do not receive the dispatch notification email, your email service provider or email software may have blocked our emails.


Tracking orders

As a sfalo.com customer you will be able to track the status of your order. Please find out the order tracking ID in "my account > order history > details > Tracking NO" and then check the following websites to trace and track your order:

·  For orders delivering to Hong Kong, please visit Hong Kong Post EC-Ship.

·  For orders delivered to Macau/Taiwan, click here to track.

 


 

運輸方式(送往香港)

對於香港訂單,我們使用香港郵政作為運送公司。以下是每個訂單的運費的摘要:

郵寄方式

運費
淨訂單金額(港幣)

郵寄時間

 訂單總金額

小於HKD600

HKD600 或以上

工作日

順豐本地快遞服務

22港元起 

免郵

23

香港郵政EC-SHIP服務

重量

郵件遞送服務  
(每件物品的單位收費)

250g

HKD 15

500g

HKD 20

1 KG

HKD 28

2 KG 

HKD 40

免郵

23

請注意:
非覆蓋區:離島(大嶼山,馬灣,長洲及南丫島)


運輸方式(送往澳門/台灣)

我們建議使順豐速運。

郵寄方式

運費

郵寄時間*

順豐速運

http://www.sf-express.com/hk/en/delivery_step/enquiry/rate_enquiry.html

 

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發貨通知

我們的大部分訂單將會在通過付款驗證後的1 - 2個工作日內發貨。您會在我們發貨後收到電子郵件。這封電子郵件包含您的貨件的詳細信息,以及運單追蹤號碼。

如果您沒有收到通知電子郵件,您的電郵服務供應商或電郵軟件可能已封鎖我們的電郵地址。


追蹤訂單

作為sfalo .com客戶,您將能夠追蹤訂單的狀態。請在“我的帳戶>查看訂單記錄>詳細信息>追蹤編號。然後可以透過以下網站查看及追蹤您的訂單:

·   對於發送到香港的訂單,請訪問香港郵政EC-Ship

·   對於發往澳門/台灣的訂單,訪問順豐速運追蹤